Objectives

• Recognize the difference between job performance and work habits.  Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution.                   
• Understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action.                   
• Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude.                   
• Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability.

Skill Points 

• State problem clearly and specifically                     
• Ask team member’s view                     
• Ask team member for solution                     
• Agree on plan                     
• Set up time for review

Participant Workbook