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Essential Skills of Communicating - Online Course with Participant Workbook

69.00

Managers and team leaders will be able to:

Create a Climate of Open Communication
The bedrock of good communication is openness—the extent to which the organization and its people support the free exchange of open, honest communication. Openness contributes more to a positive communication climate than any other factor.

Design Clear, Concise Messages
Messages that are well designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member’s level of understanding.

Manage Nonverbal Behaviors Effectively
Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.

Listen to Communicate
Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support, and advise.

Objectives

See that communication is a two-way process.
Construct clear, concise messages in the interest of the listener.
Manage nonverbal behaviors to reinforce the intent of messages.
Listen actively to improve communication.
Create a climate of open communication, which increases team members’ motivation and commitment.

Skill Points

Create a Climate of Open Communication
Design Clear, Concise Messages
Manage Nonverbal Behaviors Effectively
Listen to Communicate

To reinforce the learning from the online course, this Participant Workbook serves as a companion to the class. The workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill.

Participant Workbook

Exercises, forms, skill practice aids, and a video synopsis
Job Aids section with tools and resources for applying the skills learned in the workshop
Memory Jogger Card providing a handy reminder of the workshop’s skill points

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