Objectives 

• Use the techniques of effective discipline to eliminate problem behavior                     
• Communicate concerns in terms of behavior rather than perception or opinion.                     
• Minimize defensiveness and focus on solutions.                     
• Reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness and impede overall productivity.                     
• Review performance to make sure the problem is resolved.                     
• Recognize the importance of team member participation in defining the problems and solutions.

Skill Points 

• State Performance Problem                     
• Ask Team Member’s View                     
• Ask Team Member for a Solution                     
• Agree on Plan

Participant Workbook