Objectives 

• Use the techniques of effective discipline to eliminate problem behavior                     
• Communicate concerns in terms of behavior rather than perception or opinion.                     
• Minimize defensiveness and focus on solutions.                     
• Reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness and impede overall productivity.                     
• Review performance to make sure the problem is resolved.                     
• Recognize the importance of team member participation in defining the problems and solutions.
  

  Skill Points 

  • State Performance Problem                     
  • Ask Team Member’s View                     
  • Ask Team Member for a Solution                     
  • Agree on Plan
    

Online Course

Online access is 12 months

Participant Workbook

• Exercises, forms, skill practice aids, and a video synopsis   
• Job Aids section with tools and resources for applying the skills learned in the workshop  
• Memory Jogger Card providing a handy reminder of the workshop’s skill points