The key skill points of this course include:
Create a Climate of Open Communication
The bedrock of good communication is openness—the extent to which the organization and its people support the free exchange of open, honest communication. Openness contributes more to a positive communication climate than any other factor.
Design Clear, Concise Messages
Messages that are well designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member’s level of understanding.
Manage Nonverbal Behaviors Effectively
Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.
Listen to Communicate
Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support and advise
Course includes pre-test, post-tests and skill practices. This course can also be customized to reflect your specific business or industry. New videos represent today’s workplace environments and scenarios.