This course will show you the characteristics that people look for (both deliberately and unconsciously) when they are evaluating a person's trustworthiness.  You'll learn elements that contributes to professional credibility.  And how being able to listen, respond and pace yourself appropriately enhances your ability to quickly establish rapport with new customers.

As you apply the skills from this course during actual service calls, you will find yourself becoming more adept at forging and maintaining customer relationships that are open, productive and effective.  These skills and insights are useful in building relationships outside the workplace as well.