Customer-Focused Sales Interviews  An Online Course It's not about your product,  it's about what the customer wants & needs!

This class is suited for sales and customer service skills development

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively and discover a prospect's important business needs, goals, priorities and personal win. 

Audience:

1. Sales Professionals
2. Customer Service/Care Professionals
3. Account Managers
4. Anyone identifying customer needs

Includes 9 Lessons (Approx. 2 hours):

1. How to Use This Course
2. Introduction
3. Questions Are the Answer
4. Overview of the F.I.N.D. System
5. F.I.N.D. System in Detail
6. After the Sales Interview
7. F.I.N.D. Interview Example
8. Practical Applications of Knowledge
9. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed
• Interactive & interesting
• Skill-building
• 1.0 to 2.5 hours in length
• Most classes include an application opportunity for practicing the skills & processes taught
• A certificate of accomplishment is provided upon successful completion of the class
• CEU credits are available (see below)

This course may also be purchased as part of the Sales Training 12 Month Subscription Package that includes these online courses for a user:

Understanding Behavioral Styles
Establishing Credibility & Trust
Questions Are the Answer for Sales
Customer Focused Sales Interviews
Overcoming All Objections
Territory Management
Prospecting to Create Interest
Win-Win Negotiations
Gaining Commitments to Action/Closing

This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

Continuing Education Units
Participants who successfully complete any online self-paced course listed below will be awarded a Certificate of Completion for Continuing Education Units. This has been made possible through an educational partnership created between CRKInteractive (publisher of the courses) and Corexcel. Corexcel is an authorized CEU Sponsor of the International Association of Continuing Education and Training (IACET).

In addition many of these courses also award Contact Hours through the same educational partnership with Corexcel. Corexcel is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation (ANCC).