If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

Feedback is the way we make sure we are on track and doing the right thing. When we drive a car, we glance at the speedometer to make sure of our speed. We check signs to confirm our route. Without that feedback, we can get off track or get a ticket. Feedback takes a little time, but it is worth the effort, because it prevents small problems from getting bigger.

• Base assessments on facts and behavior
• Assess performance
• Use positive feedback to motivate team members
• Gain team member participation in assessment
• Gain team member agreement with the assessment
• Gain team member commitment to the change needed to improve performance

• Ask for team member's evaluation and give your evaluation of performance
• Identify what would help maintain or improve performance
• Ask team member to identify how improvement can be achieved
• Agree on plan
• Get commitment and set up review

• Base assessments on facts and behavior
• Assess performance
• Use positive feedback to motivate team members
• Gain team member participation in assessment
• Gain team member agreement with the assessment
• Gain team member commitment to the change needed to improve performance

This same course is also available online for your training needs. The online course is 1.5 – 2.0 hours in length.

To reinforce the learning from the online course, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.

The online course and workbook together may be purchased for a special "blended learning" rate

• Complete instructions on how to conduct the workshop.
• Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
• Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

• Exercises, forms, skill practice aids, and a video synopsis
• Job Aids section with tools and resources for applying the skills learned in the workshop
• Memory Jogger Card providing a handy reminder of the workshop's skill points

• Introduction followed by a scenario displaying positive use of the three skill points discussed in the program
• Video segments focusing on modeling positive behaviors for skill practices
• Scenarios in both office and industrial settings

• Classroom Workshop 4 hours
• Online Training 1.5 hours
• Use as a Blended Learning session