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Providing Performance Feedback
A
Leadership Essentials
Course
Online Course or Classroom Workshop
(Now Available in Spanish)
Feedback, the breakfast of champions!
Ken Blanchard
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Performance assessment is an important part of your efforts as a team leader. Regardless of a person's confidence or self-esteem, everyone needs feedback.
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If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.
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| Feedback is the way we make sure we are on track and doing the right thing. When we drive a car, we glance at the speedometer to make sure of our speed. We check signs to confirm our route. Without that feedback, we can get off track or get a ticket. Feedback takes a little time, but it is worth the effort, because it prevents small problems from getting bigger. |
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As a team leader, you need to adjust your performance assessment to the person's style. This might mean giving more reinforcement to one team member than to another. But every team member wants, and needs, to know what he/she is doing well and what he/she could improve.
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A performance assessment is meant to help the team member and your organization. It is not a gripe session. Rather, it is an opportunity to reinforce the good things an individual has done and a time to identify any problem areas. Positive assessment s a great motivator.
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An assessment is not a disciplinary session. It is an opportunity to build a team member's self-esteem by acknowledging what that individual s doing well. It is also a chance to eliminate any performance errors at an early stage. To be effective, performance assessment must be objective and fair. You are trying to discover why a problem exists, not pass judgments upon another person. You want to recognize good performance and correct poor performance.
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| Program Description |
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Providing Performance Feedback shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
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Objectives
- Base assessments on facts and behavior
- Assess performance
- Use positive feedback to motivate team members
- Gain team member participationin assessment
- Gain team member agreement with the assessment
- Gain team member commitment to the change needed to improve performance
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Skill Points
- Ask for team member's evaluation and give your evaluation of performance
- Identify what would help maintain or improve performance
- Ask team member to identify how improvement can be achieved
- Agree on plan
- Get commitment and set up review
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| Organizational Impact |
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Providing Performance Feedback will enable managers and team leaders to:
- Base assessments on facts and behavior
- Assess performance
- Use positive feedback to motivate team members
- Gain team member participation in assessment
- Gain team member agreement with the assessment
- Gain team member commitment to the change needed to improve performance
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What users are saying:
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“The Facilitator Guides are very straightforward and user friendly, and the Participant Workbooks contain additional information that becomes a valuable resource for the participant to use to review and reinforce the skills once they leave the classroom.”
- Gwen B. Ford, AVP, Comerica Bank
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| The Online Version of this Course |
This same course is also available online for your training needs. The online course is 1.5 – 2.0 hours in length.
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| To reinforce the learning from the online course, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended. |
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The online course and workbook together may be purchased for a
special "blended learning" rate.
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| Course Materials |
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Facilitator Guide
- Complete instructions on how to conduct the workshop.
- Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
- Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.
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Participant Workbook
- Exercises, forms, skill practice aids, and a video synopsis
- Job Aids section with tools and resources for applying the skills learned in the workshop
- Memory Jogger Card providing a handy reminder of the workshop's skill points
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Video (or DVD)
- Introduction followed by a scenario displaying positive use of the three skill points discussed in the program
- Video segments focusing on modeling positive behaviors for skill practices
- Scenarios in both office and industrial settings
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Delivery options:
- Classroom Workshop 4 hours
- Online Training 1.5 hours
- Use as a Blended Learning session
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The complete Leadership Essentials -
more leadership solutions
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![[clientfiles] supervisionseries.jpg](http://www.ald-inc.com/images/supervision.jpg)
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Core Strategies for Leading Others:
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Providing Performance Feedback & the Leadership Series are products
of Vital Learning, Corp. Omaha, NE
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