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Essential Skills of Communication
A
Leadership Essentials
Course
Online Course or
Classroom Workshop
Available in Spanish
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"He was one of our top performers.
Everyone loved working with him.
So why is he failing as a manager?"
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It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…
Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.
Essential Skills of Communication provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.
Program Description
Essential Skills of Communication helps managers learn the latest techniques in developing effective communication skills-improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Essential Skills of Communication is a 1.5 hour online course or a 4-5 hour interactive classroom workshop is designed for 6-18 participants and includes the following:
- Open Communication The foundation of good communication is openness. The manager's role is to support an environment that encourages the free exchange of open, honest communication.
- Design Clear, Concise Messages Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener's interests.
- Manage Nonverbal Behaviors Effectively Understanding nonverbal factors, such as voice tone, intonation and gestures, is an important part of effective communication.
- Listen to Communicate Effectively Communication is a two-way process; managers learn the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.
Objectives
- See that communication is a two-way process.
- Construct clear, concise messages in the interest of the listener.
- Manage nonverbal behaviors to reinforce the intent of messages.
- Listen actively to improve communication.
- Create a climate of open communication, which increases team members' motivation and commitment.
Skill Points
- Create a Climate of Open Communication
- Design Clear, Concise Messages
- Manage Nonverbal Behaviors Effectively
- Listen to Communicate
Organizational Impact
Essential Skills of Communication will enable managers and team leaders to:
- See that communication is a two-way process.
- Construct clear, concise messages in the interest of the listener.
- Manage nonverbal behaviors to reinforce the intent of messages.
- Listen actively to improve communication.
- Create a climate of open communication, which increases team members' motivation and commitment.
What users are saying:
“What I like is the thoroughness and ease of use of the materials for both the facilitator and the participants.”
Gwen Ford, AVP, Comerica Bank
The Online Version of this Course
This same course is also available online for your training needs. The online course is 1.5 – 2.0 hours in length.
To reinforce the learning from the online course, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
The online course and workbook together may be purchased for a
special "blended learning" rate.
Course Materials
Facilitator Guide
- Complete instructions on how to conduct the workshop.
- Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
- Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.
Participant Workbook
- Exercises, forms, skill practice aids, and a video synopsis
- Job Aids section with tools and resources for applying the skills learned in the workshop
- Memory Jogger Card providing a handy reminder of the workshop's skill points
Video (or DVD)
- Introduction followed by a scenario displaying positive use of the three skill points discussed in the program
- Video segments focusing on modeling positive behaviors for skill practices
- Scenarios in both office and industrial settings
Delivery options:
- Workshop 4 hours
- Online Training 1.5 - 2.0 hours
- Use as a Blended Learning session
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