FREE Report - connecting with others - we serve clients nationwide and are convenient to California - Pacific - Inland Northwest

 


Get your FREE
special report
The Secret to
Connecting with Others





 

 

 

 Newsletter Archive

 ALD Newsletter
 You NeverStopLearning.com
 Register Here -
It's FREE

 

  Bienvenido
 Spanish Language 
Resources

 

  About ALD

 We serve clients nationwide and are convenient to California, the Pacific Northwest and the Inland Northwest

 

ALD, Inc.
888.762.9699
208.762.1322
info@ald-inc.com

 

Contact ALD

 

Managing Performance Discussions 

An Online Course

Stepping up to performance issues is tough, but the results of failing to step up to the problem are tougher

   
 

 

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance. 

Audience:

1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to counsel others on performance

9 Lessons (Approx. 2 hours):

1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

  • Professionally designed
  • Interactive & interesting
  • Skill-building
  • 1.5 to 2.0 hours in length
  • Most classes include an application opportunity for practicing the skills & processes taught
  • A certificate of accomplishment is provided upon successful completion of the class
  • CEU credits are available (see below)

This course may also be purchased as part of theLeadership/Management Training 12 Month Subscription Package that includes these online courses for a user:

 

 This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

 
 

 Managing Performance Discussions

 

 click here to contact ALD for additional information

 
 

 

Back to the Top of the Page



ALD, Inc.
208.762.1322 - 888.762.9699 info@ald-inc.com YouNeverStopLearning.com
ALD, Inc. is an authorized dealer for Inscape Publishing, Vital Learning Corp, CRKI and Performance Support Systems
Copyright © 2010, All rights reserved Website Powered by InfoToGo.net