Managing Performance Discussions  An Online Course Stepping up to performance issues is tough, but the results of failing to step up to the problem are tougher Also available as a classroom course

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance. 

Audience:

1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to counsel others on performance

9 Lessons (Approx. 2 hours):

1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed
• Interactive & interesting
• Skill-building
• 1.5 to 2.0 hours in length
• Most classes include an application opportunity for practicing the skills & processes taught
• A certificate of accomplishment is provided upon successful completion of the class
• CEU credits are available (see below)

• Understanding Behavioral Styles
• Managing Performance Discussions
• Behavioral Interviewing
• Coaching
  

This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

Continuing Education Units
Participants who successfully complete any online self-paced course listed below will be awarded a Certificate of Completion for Continuing Education Units. This has been made possible through an educational partnership created between CRKInteractive (publisher of the courses) and Corexcel. Corexcel is an authorized CEU Sponsor of the International Association of Continuing Education and Training (IACET).

In addition many of these courses also award Contact Hours through the same educational partnership with Corexcel. Corexcel is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation (ANCC).