Managing Performance Discussions  An Online Course Stepping up to performance issues is tough, but the results of failing to step up to the problem are tougher

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance. 

Audience:

1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to counsel others on performance

9 Lessons (Approx. 2 hours):

1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed
• Interactive & interesting
• Skill-building
• 1.5 to 2.0 hours in length
• Most classes include an application opportunity for practicing the skills & processes taught
• A certificate of accomplishment is provided upon successful completion of the class
• CEU credits are available (see below)

• Understanding Behavioral Styles
• Managing Performance Discussions
• Behavioral Interviewing
• Coaching

 This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

 Managing Performance Discussions

 click here to contact ALD for additional information