Course Title	Course Objectives	Course Skill Points
Essential Skills of Leadership   Online – 2.0 hours	Deal with team members on a day-to-day basis in such a way as to maintain and enhance their self- esteem Base discussions about performance and work habits on behavior rather than on personalities and attitudes Involve team members in goal setting, problem solving and decision- making	Maintain or Enhance Team Member Self-Esteem Focus on Behavior Encourage Team Member Participation
Essential Skills of Communicating   Online – 2.0 hours	See that communication is a two-way process Construct clear, concise messages in the interest of the listener Manage nonverbal behaviors to reinforce the intent of messages Listen actively to improve communication Create a climate of open communication, which increases team members’ motivation and commitment	Create a Climate of Open Communication Design Clear, Concise Messages Manage Nonverbal Behaviors Effectively Listen to Communicate
Developing Performance Goals and Standards   Online – 2.0 hours	Define goals, objectives, and performance standards Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language Establish time limits for all performance standards Involve team members in creating their own individual performance standards Negotiate to develop performance standards for team members that address both desired results and team members’ capabilities Monitor team members’ progress toward their goals by holding individual review meetings	State broad goal of the plan Ask team member's view of what his or her performance standards should be within the plan Negotiate by modifying unrealistically high or low performance standards Agree on a set of performance standards that are clear, specific, and measurable Confirm team member’s commitment and set up review
Providing Performance Feedback   Online – 2.0 hours	Base assessments on facts and behavior Assess performance Use positive feedback to motivate team members Gain team member participation in assessment Gain team member agreement with the assessment Gain team member commitmentto the change needed to improve performance	Ask for team member’s evaluation and give your evaluation of performance Identify what would help maintain or improve performance Ask team member to identify how improvement can be achieved Agree on plan Get commitment and set up review
Improving Work Habits   Online – 2.0 hours	Recognize the difference between job performance and work habits.  Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution Understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability	State problem clearly and specifically Ask team member’s view Ask team member for solution Agree on plan Set up time for review
Resolving Conflicts   Online – 2.0 hours	Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity Recognize the positive and negative impacts of conflicts and leverage conflict to everyone’s advantage Distinguish between the two major sources of conflict so that they it can be resolved fairly and effectively Establish a cooperative atmosphere to resolve conflicts when they arise	Ask each team member to state problem Ask each team member to state other’s view of problem Ask each team member to confirm accuracy of other’s restatement Focus on objective facts, areas of mutual need or mutual goals Ask each to suggest solutions Bring both to agreement on specific steps to resolve conflict and set up time for review
Effective Discipline   Online – 2.0 hours	Use the techniques of effective discipline to eliminate problem behavior Communicate concerns in terms of behavior rather than perception or opinion Minimize defensiveness and focus on solutions Reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness and impede overall productivity Review performance to make sure the problem is resolved Recognize the importance of team member participation in defining the problems and solutions	State Performance Problem Ask Team Member’s View Ask Team Member for a Solution Agree on Plan
Supporting Change   Online – 2.0 hours	Understand why change happens, how people react to it, and how to support team member’s struggles with change Involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits Plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals	Detail coming change and explain reason for it Let team member ask questions, express opinions and concerns Respond to team member’s questions and concerns Get commitment and set up time for review
Delegating     Online – 2.0 hours	Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity Use a delegation process that ensures team member participation, involvement, and success so that what needs to be done gets done – properly and on time Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth	Explain need for delegation Use delegation of task to motivate Explain task and ask team member’s view Specify responsibility and authority Confirm team member’s understanding and set up time for review
Communicating Up   Online – 2.0 hours	Understand the importance of framing all communication with their manager in terms of his/her self-interest Enter meetings with their manager armed with a well-thought-out and clearly stated objective Clearly link their objective with facts that support their plans and goals Work with their manager to uncover any questions or reservations he/she may have concerning their message Move conversations toward agreement with questions that focus on the benefits to be gained when the objective is reached Clearly and concisely restate the decisions that results from Communicating Up and insure that those decisions are mutually understood	State objective concisely in terms of the needs and interests of their manager Detail objective and support it with facts Ask for and/or respond to questions Probe for agreement Summarize and confirm conclusion
Managing Complaints   Online – 2.0 hours	Understand why all team member complaints must be dealt with rather than ignored or dismissed Be more sensitive to all the problems-minor or trivial, real or imagined-that can lie behind complaints Understand techniques used to determine underlying problems, which are not always the same as those the team member thinks are responsible for his/her difficulties Use various techniques to solve such problems while maintaining a positive relationship with the team member	Ask team member to detail complaint Get agreement on substance of complaint Ask team member for solution Schedule time for investigation and agree on action plan Set a date for follow-up meeting
Coaching Job Skills   Online – 2.0 hours	Understand what coaching is, why it is important, and how it supports individual and company goals Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog Hold a coaching conversation that improves an individual’s performance and increases productivity Use coaching as a way to build a valuable sense of teamwork between the team leader and team member through communication, shared goals and collaboration	Observe and Analyze Performance Identify Area of Performance that Needs Improvement Demonstrate How Task Should be Performed and Ask Team Member for Questions Have Team Member Demonstrate and Give Team Member Feedback on Performance Set Up Time for Review

Supervision Series: Leadership PLUS

Course Title	Course Objectives	Course Skill Points
Hiring Winning Talent   Online: 3.0 – 4.0 hours	Establish an efficient process that will reduce the time it takes to interview and select a qualified candidate Maximize new hires’ productivity once they join your team by ensuring that candidates are a good fit for the job (both technical and organizational fit) Ensure team cohesion and support for new hires by involving team members in the process Increase the retention of all new hires and in particular reduce turnover during their first year on the job	Introduce yourself, thank the candidate for his or her interest in the company and the job, and explain the interview agenda Review the candidate’s resume and ask competency-based questions about his or her background and experience Listen, press for specifics, and take notes Discuss the job requirements and answer the candidate’s questions Review your notes and ask for any final clarification of facts and information shared during the interview
Motivating Team Members   Online: 2.0 hours	Improveyour team member’s performance Understandthe factors that motivate team members to perform effectively Understandhow motivation varies from team member to team member Distinguishbetween motivators and dissatisfiers Learn how to create a work environment for each team member that will motivate higher performance	Identify factors that motivate team member State team member’s positive accomplishments Ask team member’s view of what would enhance or maintain performance Respond to team member’s suggestion(s) and/or offer your own Agree on the next step and set up review

Supervision Series is a product of Vital Learning Corp., Omaha, NE