I used to be a member of this team. Now I'm the manager. Do I really have to discipline the non-performers?
A Leadership Series™ ESSENTIALS Course  Available as an online course or classroom workshop The classroom workshop is also available in Spanish

Discussing work performance, especially when that performance does not meet expectations, can be difficult. No one likes to get negative feedback - and giving it can be just as unappealing. But disciplining team members and eliminating performance problems, is a critical management skill. Like most management skills, it is a skill that must be developed to be effective.

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

• Discipline Focusing on Behavior
• Self-Discipline
• Using Positive Discipline To Encourage Self-Discipline
• Documenting the Discipline

• Use the techniques of effective discipline to eliminate problem behavior.
• Communicate concerns in terms of behavior rather than perception or opinion.
• Minimize defensiveness and focus on solutions.
• Reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness and impede overall productivity.
• Review performance to make sure the problem is resolved.
• Recognize the importance of team member participation in defining the problems and solutions.

• State Performance Problem
• Ask Team Member’s View
• Ask Team Member for a Solution
• Agree on Plan

 
Effective Discipline will enable managers and team leaders to:

This same course is also available online for your training needs. The online course is 1.5 – 2.0 hours in length.

To reinforce the learning from the online course, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.

The online course and workbook together may be purchased for a special "blended learning" rate

• Complete instructions on how to conduct the workshop.
• Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
• Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

• Exercises, forms, skill practice aids, and a video synopsis
• Job Aids section with tools and resources for applying the skills learned in the workshop
• Memory Jogger Card providing a handy reminder of the workshop's skill points

• Introduction followed by a scenario displaying positive use of the three skill points discussed in the program
• Video segments focusing on modeling positive behaviors for skill practices
• Scenarios in both office and industrial settings

• Workshop 4 hours
• Online Training 1.5 hours
• Use as a Blended Learning session