Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships.  This course will discuss what you can do to intentionally build trust and confidence with your customers. 

Audience:

1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers

Includes 9 Lessons (Approx. 2 hours):

1. How to Use This Course
2. Overview
3. Building Credibility
4. Building Rapport and Trust
5. The Four Elements of Trust
6. Pacing
7. Listening
8. Feedback
9. Summary

About CRKInteractive (publisher of the course) online classes:

• Professionally designed    
• Interactive & interesting    
• Skill-building    
• 1.0 to 2.5 hours in length    
• Most classes include an application opportunity for practicing the skills & processes taught    
• A certificate of accomplishment is provided upon successful completion of the class    
• CEU credits are available (see below)

Included in this course is the Personal Listening Profile®.  This instrument will assess your natural listening preferences and provide you with tips to improve your listening skills -
our most important communication skill. 
This is a critical element of establishing trust and credibility.

This course may also be purchased as part of the Customer Service Training 12 Month Subscription Package that includes these online courses for a user:

Understanding Behavioral Styles for Customer Service
Establishing Credibility & Trust
Questions Are the Answer for Customer Service
Customer Focused Interviews
Handling Customer Complaints & Objections
Win-Win Negotiations
Gaining Commitments to Action/Closing

 This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.  

 Establishing Credibility & Trust for Customer Service