Customer Service Skills
Understanding Behavioral Styles for Customer Service An Online Course Professional Customer Service Skills through DiSC

How to interact with people to help them feel more comfortable & satisfied in customer service situations & how to deal with difficult people

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.

Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Maximizing the positive influence each Representative can have is what our customer services courses are all about.

Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

Audience:

1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients

Includes 11 Lessons (Approx. 2 1/2 hours):

1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment and
12. One DiSC®  Classic Profile for use in lesson 3 (included in the price)

About CRKInteractive (publisher of the course) online classes:

• Professionally designed
• Interactive & interesting
• Skill-building
• 1.5 to 2.5 hours in length
• Most classes include an application opportunity for practicing the skills & processes taught
• A certificate of accomplishment is provided upon successful completion of the class
• CEU credits are available (see below)

Requires one  DiSC® Classic 2.0   (click on the link and view a DiSC® Classic Profile )  which is included in the price and to be completed online; the pdf report is mailed directly to you.

Read more about the theoretical basis for DiSC

Understanding Behavioral Styles for Customer Service
Establishing Credibility & Trust
Questions Are the Answer for Customer Service
Customer Focused Interviews
Handling Customer Complaints & Objections
Win-Win Negotiations
Gaining Commitments to Action/Closing

 If you are interested in this online program, click here to contact ALD for additional information or to order

 DiSC® Classic ® is aproduct of Inscape Publishing, Minneapolis, MN