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Enter your email address below to subscribe to the FREE newsletter from ALD, Inc. - receive with our thanks access to a three minute movie that will describe how to measure the success of your training programs and the ASTD Infoline publication: Enhance the Transfer of Training |
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Customer Service
Training & Development Package Subscription
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Is your customer service team ready to face today’s business challenges?
Maximizing customer service potential makes the difference
between customer dissatisfaction, and customer delight
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business – both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer’s relationship with a company.
Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century and what this subscription is all about.
Subscribers will focus on:
- How to Deal with Difficult People
- How to Interact with People to Help Them
- Feel more Comfortable and Satisfied in
- Customer Service Situations
- How to Ask the Best Questions to
- Help the Customer
- How to Deal Effectively with Complaints,
- Resistance and Objections
- Negotiating a Win-Win
and
- Gaining Commitments to Action
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Online Courses*
*Successful completion of each course carries Continuing Education Unit credit - see below
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This is a 12 month subscription for one user - return to the course as often as desired for reinforcement.
These courses are published by CRK Interactive, Inc.
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About CRKI courses:
- Professionally designed
- Interactive & interesting
- Skill-building
- 1.5 to 2.0 hours in length
- Most classes include an application opportunity for practicing the skills & processes taught
- A certificate of accomplishment is provided upon successful completion of the class
- CEU credits available
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These courses may be completed on an individual basis, purchased in bulk or through a licensing agreement.We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.
Continuing Education Units
Participants who successfully complete any online self-paced course listed below will be awarded a Certificate of Completion for Continuing Education Units. This has been made possible through an educational partnership created between CRKInteractive (publisher of the courses) and Corexcel. Corexcel is an authorized CEU Sponsor of the International Association of Continuing Education and Training (IACET).
In addition many ofthese courses also award Contact Hours through the same educational partnership with Corexcel. Corexcel is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation (ANCC).
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To discuss your specific needs, please contact an ALD representative
ALD, Inc. | 3021 Lake Forest Drive | Hayden Lake, ID 83835
PHONE: 1-888-762-9699 or 208-762-1322
FAX: 208-762-2653 | EMAIL info@ald-inc.com
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