In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says “no thanks” and how to overcome objections when closing.

Audience:

1. Sales Professionals
2. Account Managers
3. Anyone selling to clients & prospects

Includes 8 Lessons (Approx. 1.5 hours):

1. How to Use This Course
2. Introduction
3. Trial Closing
4. Buying Signals vs. Danger Signals
5. Asking For the Order
6. Perseverance
7. Closing Styles and Behavioral Styles
8. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed    
• Interactive & interesting    
• Skill-building    
• 1.0 to 2.5 hours in length    
• Most classes include an application opportunity for practicing the skills & processes taught    
• A certificate of accomplishment is provided upon successful completion of the class    
• CEU credits are available (see below)

This course may also be purchased as part of the Customer Service Training 12 Month Subscription Package that includes these online courses for a user: 

Understanding Behavioral Styles for Customer Service
Establishing Credibility & Trust
Questions Are the Answer for Customer Service
Customer Focused Interviews
Handling Customer Complaints & Objections
Win-Win Negotiations
Gaining Commitments to Action/Closing

This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

Gaining Commitments to Action/Closing

 click here to contact ALD for additional information