Anticipated Outcome/Benefits: This course enables a manager to plan and carry out a discussion with an employee when that employee’s performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Overview: One of the most difficult conversations between manager and employee occurs when unsatisfactory job performance is the issue. Many managers handle this dialog ineffectively; others simply avoid it altogether. As a result, employees receive neither the motivation nor the coaching they need to perform well.

An employee who is behaving badly affects the people and the business around him. Morale goes down. Business may be lost. Productivity declines.

As the business environment deteriorates, people get dissatisfied and start looking for other jobs. Job turnover rates accelerate, which further destabilizes the company.

A Performance Discussion addresses specific performance issues in an informal, impromptu, and timely manner. Often these issues are general behavior issues not tied to any single business goal. The Performance Discussion curtails bad behavior before it becomes a trend … or a virus. But you have to know how to make the discussion effective.

There is an Online Self-Paced version of this course available as part of a blended learning solution with twelve month student access. Use the online course as pre-work or as the all-important post-course reinforcement.  Review the online course here.